Refund Policy

Last updated: October 2026

1. Payments and Merchant of Record

ReportWise sells report credits as one-time purchases. All payments are sold and processed by Paddle.com, our Merchant of Record, who handles billing, invoicing, taxes, and refunds on our behalf. This policy explains when a purchase can be refunded.

2. When you can get a refund

You can request a full refund of a credit pack within 14 days of purchase, provided none of the credits in that pack have been used to generate a report. Because credits are digital goods delivered instantly, by starting to use a pack you acknowledge that the remaining unused credits may still be refunded but used credits cannot. If the service fails to deliver a report you paid for due to a fault on our side, you are entitled to a refund or a re-issued credit regardless of the 14-day window.

3. What is not refundable

Credits that have already been used to generate a report are non-refundable, as the service has been delivered. Packs are also non-refundable after 14 days from purchase, except where a statutory consumer right or mandatory local law provides otherwise. The free tier involves no payment and therefore no refund.

4. How to request a refund

Email us at [email protected] from the address you used to buy, and include your Paddle order or receipt number. We review requests promptly and, where eligible, approve the refund through Paddle. You may also contact Paddle directly via the receipt email they send you after purchase.

5. How refunds are processed

Approved refunds are issued by Paddle to your original payment method. The time it takes to appear depends on your bank or card provider, but is typically 5–10 business days. Any credits associated with a refunded purchase are removed from your account.